BiletRezervasyonu

Pre-Information Form

Last updated: 6 November 2026

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you are informed of the matters below before confirming your order. This is a translation; in case of conflict the Turkish text prevails.

1. Seller

  • Company: [COMPANY NAME]
  • Address: [COMPANY ADDRESS]
  • Phone: [PHONE]
  • Email: support@biletrezervasyonu.com
  • Registered e-mail (KEP): [KEP ADDRESS]
  • MERSIS no.: [MERSIS NO.]
  • Website: biletrezervasyonu.com

2. Buyer and Order

  • Buyer: the first passenger named in the order (the email address given in the order)
  • Service: a flight reservation for the route, dates and passengers stated in the order summary
  • Total price: the total including taxes shown in the order summary
  • Order date: the date the order is confirmed

3. Main Characteristics of the Service

Important

This service is not the sale of an airline ticket. The seller makes a temporary flight reservation (PNR) for the passengers given by the buyer and emails a document showing it. The reservation is not ticketed and cannot be used to board a flight.

  • The airline, flight number and times are chosen by the seller from suitable flights for the stated route and date.
  • The reservation stays valid for a limited time depending on airline rules (usually 1 to 48 hours); after that the airline cancels it automatically and it can no longer be verified.
  • Whether a consulate, airline or border authority accepts the document is at that authority's discretion.

4. Price and Payment

The total price includes taxes; no shipping or similar charge applies.

Payment method: [PAYMENT METHOD]

If payment is not made within [PAYMENT DEADLINE] of confirming the order, the order is cancelled and the contract ends automatically. We do not collect card details.

5. Delivery (Performance)

The reservation document is emailed as a PDF to the email address given in the order after payment is confirmed. Performance never exceeds the statutory 30 days; the buyer is informed of any delay.

6. Right of Withdrawal

Important

The buyer may withdraw within 14 days of the conclusion of the contract without giving reasons and without penalty. However, under Article 15(1)(h) of the Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance has begun with the consumer's approval before the withdrawal period ends.

When confirming the order, the buyer expressly requests that performance begins before the withdrawal period ends. The right of withdrawal therefore ends when the reservation document is delivered. Before delivery the buyer can cancel and receive a full refund.

Withdrawal or cancellation can be notified by email to support@biletrezervasyonu.com or to the KEP address [KEP ADDRESS]. The amount paid is refunded with the original payment method within 14 days of the notice reaching the seller.

7. Defective Performance

If the document contains an error attributable to the seller, the seller corrects it free of charge. Your rights under Article 57 of Law No. 6502 are reserved.

8. Conclusion of the Contract

  • The order is placed in three steps: flight route, your details and confirmation. The last step shows a summary of all details.
  • Before confirming, any detail can be corrected with the Edit links.
  • The contract text and this form are stored by the seller and emailed to the buyer after the order.
  • The contract language is Turkish; English texts are translations.

9. Complaints and Disputes

The buyer can send complaints to support@biletrezervasyonu.com.

Disputes within the monetary limits announced each year by the Ministry of Trade may be brought before the Consumer Arbitration Committee at the buyer's place of residence or where the transaction took place; disputes above those limits go to the Consumer Courts. Mediation is mandatory before filing a case with a consumer court.